Refund policy

Return & Refund Policy

At RichGrl.Co, we prioritize quality, hygiene, and customer satisfaction.

All Sales Are Final

Due to the nature of our products, all sales are final.

This includes:

  • Bonnets
  • Durags
  • Beauty accessories

This policy ensures every customer receives brand-new, untouched items.

Damaged or Incorrect Orders

If something isn’t right, we’ll fix it.

Please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos

If approved, we will:

  • Replace your item, OR
  • Issue store credit

Lost or Stolen Packages

Once your order is marked as delivered, RichGrl.Co is not responsible for lost or stolen packages.

Order Changes

Orders are processed quickly, so changes or cancellations are not guaranteed.