Refund policy
At RichGrl.Co, we prioritize quality, hygiene, and customer satisfaction. Due to the nature of our products, all sales are final. This policy ensures every customer receives brand-new, untouched items.
Damaged or Incorrect Orders
If something isnβt right, weβll fix it. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us (richgrlco24@gmail.com) within 48 hours (3 days) of delivery with:
- Order number
- Damage Descrption
- Clear photos
If approved, we will:
Replace your item
If your product is deemed to not be damaged (at the discretion of seller) you will not receive replacement or refund.
Damaged product includes crack, discoloration upon arrival, malfunction with wand or tube. It does not include air spaces that are normal when wand is removed and gloss is displaced around tube.
You can always contact us for any return question at richgrlco24@gmail.com
Lost or Stolen Packages
Once your order is marked as delivered, RichGrl.Co is not responsible for lost or stolen packages.
Order Changes
Orders are processed quickly, so changes or cancellations are not guaranteed.