FAQ 🗣️

What ingredients are in the lip gloss?
Our RichGrl Glosses are infused with nourishing oils such as:

Is the lip gloss moisturizing?
Yes! RichGrl.Co glosses are designed to give your lips a smooth, glossy finish while helping them feel soft and hydrated.
Is the gloss sticky?
Our gloss is formulated for a smooth, high-shine finish without feeling overly heavy on your lips. A little tackiness is normal with high-shine gloss.
How long does the gloss last?
Wear time varies based on eating, drinking, and talking. Reapply whenever you want to refresh your shine.
Can I wear it every day?
Absolutely! Wear it alone, with lip liner, or layered over your favorite lipstick. 💋
How should I store my lip gloss?
Keep it tightly closed and store it somewhere cool and dry, away from direct sunlight and excessive heat.

What material are the bonnets made from?
Each bonnet's exact material is listed on its product page so you know exactly what you're purchasing.
What hairstyles can I wear with the bonnet?
Our bonnets are designed to accommodate styles such as curls, braids, locs, silk presses, natural hair, and more.
How do I wash my bonnet?
Follow the care instructions for your specific bonnet. When machine washing is permitted, we recommend a gentle cycle with similar colors.
Can I put my bonnet in the dryer?
If permitted by the care instructions, use a low-heat setting to help maintain the bonnet's fabric and shape.

What material are the durags made from?
The exact material is listed on each durag's product page.
Can I wash my durag in the washing machine?
Yes! When machine washing is permitted, wash on a gentle cycle with similar colors. For extra protection, place it in a mesh laundry bag.
Can I put my durag in the dryer?
Yes, when allowed by the care instructions. We recommend low heat to help protect the fabric and stitching.
Can I wash my durag with my clothes?
Yes! Wash it with similar colors and avoid harsh detergents or bleach unless specifically permitted.
How do I keep my durag looking new?
Avoid excessive heat, bleach, and harsh chemicals. Proper washing and low-heat drying will help maintain its appearance.

Are they suitable for everyday wear?
Yes! They're designed to be worn as a fun accessory with your everyday hairstyles.
Can I sleep with my hair pins in?
We recommend removing them before sleeping to help protect both your hair and the accessory.
Can they get wet?
We recommend keeping them away from excessive water and moisture to help preserve their finish.
How should I store them?
Keep them somewhere clean and dry where they won't get scratched, bent, or damaged

How long does it take to process my order?
Orders typically take 2-5 business days to process before shipping. Processing may take longer during launches, sales, holidays, or high-volume periods.
How long does shipping take?
Shipping time begins after your order has been processed and shipped. Your exact estimated delivery time depends on the shipping method selected at checkout.
When will I receive tracking information?
You'll receive tracking information by email once your order has been processed and shipped.
Can I change my shipping address after ordering?
Contact us immediately after placing your order. We may be able to update your address if your order hasn't been processed yet.
What if my package says delivered but I don't have it?
Check your mailbox, front door, porch, delivery area, and with household members or neighbors first. If you still can't locate it, contact the carrier and then reach out to us.
What happens if my order arrives damaged or I receive the wrong item?
Contact us within 2 days of delivery with your order number and photos of the package/item so our team can review the issue.

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